We encourage you and your family to enjoy your time on the HeroMe Website, but we urge you to use discretion and common sense when sharing any personal information on this Site or elsewhere.
You or your child may be prompted to provide some or all of the following information in order to purchase, register, access certain features, upload content, directly contact us, or access other features of this Site: contact information such as name or email address, user name and password, geolocation information,
other information such as city, state, or zip code, communications preferences, search queries, comments or other information posted through the interactive portions of this Site, correspondence you submit to us.
In general, HeroMe uses the information we collect about you or your child to:
HeroMe reserves the right to aggregate this information with information about other users so that it no longer identifies and cannot reasonably be used to identify an individual.
www.HeroMeLab.com offers opportunities to purchase products on our Site or through our Mobile Applications. Customers must be 18 years of age or older with a valid credit card to make purchases. In addition, only a parent or guardian may register a child under the age of 13 to participate in certain subscription services or community areas associated with this Site.
When a customer places an item in their virtual shopping cart or purchases a product from this Site or a Mobile App, we collect information associated with that transaction, including: customer name, products ordered, shipping address, and contact information. We also collect “ship to” information if products are to be shipped to someone other than the purchasing customer. We do collect credit card information for payment purposes, but we do not store customers’ credit card or payment information. To complete an order on the Site, customers are required to create an account. To create an account, customers must register with their name, email address, and a password of their choosing. When a customer creates an account, we will store the submitted name and email address but not the password. For future purchases on the Site, customers may identify themselves with their email and password.
Some areas of this Site may allow you or your child to upload pictures or stories about your HeroMes. These Submissions will not be attributed to you by HeroMe. However, if you choose to participate in these Community Areas, please be aware that information you share is public. Please use caution in disclosing personal information. HeroMe does not assume any responsibility for monitoring these areas, although HeroMe reserves the right to do so in its sole discretion. HeroMe does not take any responsibility for the information submitted by you or your child in these areas or for the actions of other users with respect to the information shared.
By contributing to Community Areas, you give HeroMe permission to utilize your submissions for a variety of uses. For more information, please see our Terms and Conditions of Website Use.
We respect your choices and preferences about how you receive information (promotional or otherwise) from HeroMe. If you would like to stop receiving promotions or product information from HeroMe, or if you would like to update your contact information, please contact us at Customer.Service@HeroMeLab.com. Our mailings and emails will also contain further information about how to “opt-out” of further communications. Please note, email opt-out requests will be processed within 15 days, but postal requests may take additional time.
We take the privacy of our customer’s under the age of 13 very seriously. We collect only the minimum amount of information required for participation and interaction with our Site, and we do not release personal information about children to third parties unless required by law.
Online Store Purchases: Children under the age of 13 are NOT permitted to make purchases from our online store without the express consent of a parent or guardian.
Joining Our Email List: To join our email list, we ask for a first name and email. Children under 13 must provide the email address of a parent or guardian, and they are not permitted to join without the express consent of a parent or guardian.
Parental Rights with Regard to Children’s Privacy: A parent or guardian has specific rights regarding the information a child under the age of 13 shares with HeroMe. Please contact HeroMe for more information or to make any of the following requests: A right to review the information collected. Please note: HeroMe may request information to verify identity to ensure we are speaking with the child’s parent or guardian. A right to request that HeroMe remove their child’s personal information from our database. A right to request no further collection or use of information about a child.
We may share the information collected from you or your child in the following circumstances:
Authorized Third Party Service Providers: We may share information with our third party service providers to help us fulfill purchase orders and perform various functions necessary to maintaining the operations of HeroMe and the Site, including usage analytics, data processing, and account management. For instance, our service providers may analyze our Site data and provide us with information about how we can improve the user experience for the majority of our users.
Business Transfers: We may share information during a substantial business transfer. Substantial business transfers may include: a sale of HeroMe and/or the Site, a merger, a consolidation, an asset transfer, or in the unlikely event of a bankruptcy.
Legal Actions: We may disclose information in the event of a legal action requiring disclosure. Such actions may include: subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, property, and safety of HeroMe, our users, and the public.
With your Consent: We may share your information with your consent.
We are committed to protecting you and your child’s personal information. We have taken reasonable technical, administrative, and physical measures to help protect your information from abuse, misuse, loss, or alteration. Please note, NO DATA TRANSFER OR STORAGE CAN BE 100% SECURE. We want you to feel confident using this Site, but HeroMe DOES NOT WARRANT THE SECURITY OF ANY INFORMATION YOU OR YOUR CHILD TRANSMIT TO US.
We use these technologies to help us recognize your browser, to save and remember any preferences you may set with our Site, to customize the content displayed, to customize content specific to you or your child’s interests, and to understand the effectiveness of our email marketing, services, promotions, online content, and other forms of communication.
We may allow third parties to place and read their own cookies. For instance, a third party service provider may use these technologies to analyze Site traffic, write reports, and make recommendations to HeroMe about future programs, services, and Site content.
You may be able to refuse or disable cookies by adjusting your browser settings.
Each browser is different, so please consult your browser’s help section for specific instructions. Please note, disabling Local Shared Objects and similar technology may require additional steps through Adobe Flash. If you do disable these technologies, please know that some functions of this Site may be affected.
HeroMe complies with the US Federal and State privacy laws, including the Children’s Online Privacy Protection Act. (COPPA)
If you have questions or concerns about your privacy, please feel free to contact us at the information provided below:
4803 Irvington Ave. Unit 8
Jacksonville, FL 32210